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Upgrading Oracle BRM and re-architecting billing performance to reduce processing time and strengthen financial controls for high-volume accounts
Intermedia is a leading provider of cloud-based communications, collaboration, and business productivity solutions.
Intermedia needed to modernize its Billing and Revenue Management platform to improve performance, scalability, and operational reliability while supporting a highly customized billing environment. The existing platform had long billing cycles, complex upgrade requirements, and limited visibility into billing reconciliation — modernization was needed to reduce processing time, strengthen billing controls, and build a more scalable foundation for growth.
Intermedia needed to upgrade Oracle BRM from 12 PS6 to 15.0.1 while preserving complex customizations and ensuring consistent deployment across Development, QA, Pre-Production, and Production. The billing process also took roughly 15 hours, leaving a limited window for reconciliation and downstream operations — with the largest customer account spanning nearly 15,000 services, each with 15–20 products.
Intellious upgraded Oracle BRM to 15.0.1 and built a parameterized upgrade script that ran consistently across every environment, working directly with Oracle Support to resolve product-level issues along the way. Service-level parallel billing and new monitoring and reconciliation dashboards gave Intermedia real-time visibility into billing, payments, and charge cycles.
The modernization cut billing runtime from 15 hours to 9 hours - a 40% performance improvement — while improving upgrade consistency across every environment. It also strengthened billing monitoring, reconciliation, and financial controls, creating a scalable foundation for Intermedia's highest-volume customer accounts.
